FAQ

My Account & My Orders

What is 'Get Started'? How do I update my information ?

It is easy to update your Rackfest account and view your orders any time through 'Get Started'. 'Get Started' allows you complete control over your orders and related information.

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale

How do we know that the celebrities autographs are legit? What makes it certified?

A thumbprint is required after you personalize message and sign using the Rackfest app. The Certificate of Authenticity (COA) will be uploaded to the digital photograph. If a celebrity is signing a physical good a COA card will be place within the goods before shipping back to the fan.

How will we be notified if our order / payment went through?

An email confirmation will be sent to the customer confirming purchase.