An email confirmation will be sent to the customer confirming purchase.
For a multiple product order, we will make every attempt to ship all items contained in the order at the same time.
Products that are purchased with Pre-sale items will be held until that Pre-sale item becomes available, if within a reasonable amount of time. If you would like your items shipped out before the Pre-sale product become available please contact us and we will be happy to accommodate your request. You will not be charged any additional fees if this is requested.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Rackfest, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Rackfest, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Rackfest, Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.
For digital products a thumbprint from the celebrity is required after they add your personalized message and sign using the Rackfest app. The Certificate of Authenticity (COA) will be uploaded to the digital photograph.
If a celebrity is signing a physical good a COA card will be place within the goods before shipping back to the fan.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of RACKFEST, INC. Copyright © 2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.